Customer Service Sales Manager

Position Overview: Lead and manage the inside sales team to ensure efficient operations and achieve sales targets.

Key Responsibilities:

Manage and support the sales team.

Set and track sales targets.

Improve sales processes.

Coordinate projects and meet deadlines.

Report on sales metrics.

Prepare sales forecasts.

Ensure policy compliance.

Collaborate with Marketing and Product Development.

Daily Tasks:

Oversee daily operations.

Conduct interviews and evaluations.

Maintain policies and procedures.

Balance workload and ensure timely responses.

Handle customer inquiries and problem resolution.

Approve new customer accounts and stock codes.

Prepare quotations and reports.

Manage end-of-day and end-of-month reporting.

Monitor and report on HubSpot activities.

Manage commission reporting and new rep paperwork.

Requirements:

Experience as an inside sales manager.

Proficiency with CRM software.

Advanced Microsoft application skills.

Strong sales administration knowledge.

Excellent interpersonal and team management skills.

Analytical and organizational skills.

BS degree in Sales, Business Administration, or related field.

Systems Used:

HubSpot

SysPro

Discord

Concur/SAP

Microsoft Office

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.